ShopCubans FAQ
Where do your Cuban cigars come from?
All of the Cuban cigars listed on ShopCubans.com
have been purchased from Habanos S.A. through the Exclusive
Dealer for Switzerland.
Following their rigorous inspection, a second inspection is conducted
to ensure the integrity of our Cuban cigars after delivery.
Rest assured that the only quality we will provide to you is
the finest.
See the Habanos
Denomination of Origin.
How can I be assured of the quality of my cigars when
they arrive?
We guarantee the quality of all our Cuban cigars. ShopCubans.com
has always provided the finest selection of premium Cuban cigars
imported directly from Habanos S.A.
See the Habanos
Denomination of Origin.
Shipped to you from our climate-controlled walk-in humidors in
Geneva, Switzerland. This ensures that all our cigars reach our
customers in optimum condition.
How do I know the cigars I purchased are not fake?
ShopCubans.com realizes that there are some unscrupulous
cigars merchants online. Rightly, as this is a cause for concern.
However, rest assured that ShopCubans.com is supplied
by an Authorized and Exclusive Dealer for Habanos S.A. in Switzerland.
As such, all our Cuban cigars were made and shipped from Cuba,
and thoroughly inspected before being distributed.
How do I know which cigars factories are being referenced
in the box codes?
The box coding system is constantly changing, so new variations
are created very regularly. ShopCubans.com will soon
be compiling and listing the box codes we are most familiar with.
What forms of payment do you accept?
We accept major credit cards - MasterCard, Visa, American
Express - and wire transfers as methods of payment.
Is it safe to use my credit card online?
We have taken great measures to ensure the integrity and security
of our online payment system
None of our customers have ever reported fraudulent use
of a credit card as a result of purchases made with us.
Our secure server software encrypts all your personal information
including the credit card number, name and address. The encryption
process takes the characters you enter and converts them into
bits of code that can be securely transmitted over the Internet.
Should you have any doubts or concerns about online payment system,
we encourage you to contact our Customer Service.
What if I'm not satisfied with my cigar order?
ShopCubans.com is committed to ensuring you are completely
satisfied EVERY time you purchase Cuban cigars from us.
If, for any reason, you feel this has not been the case, we encourage
you to get in touch with our Customer Service department so we
can accommodate you the best we can.
Why prices for Cuban cigars so different from one website
to another?
Due to taxes, the prices of Cuban cigars may vary from country
to country.
In Switzerland, the taxes are relatively low. However, the quality
of the cigars exported from Switzerland is the highest in the
world.
By purchasing your cigars through ShopCubans.com, you
are assured of 100% authenticity and the best quality Cuban cigars
at affordable prices.
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